It can be difficult to bring new employees into the fold in today’s climate. With many new staff members starting work remotely, and their role may remain that way for the foreseeable future, onboarding the new workforce is no easy task. However, there are apps and services that can help acclimatize new colleagues, help train them, and show them areas where they can improve, that are easy to implement, and at a very reasonable cost. In these tough times, it’s worth considering how some of them can help your team and improve productivity, making life easier for everyone involved.
Learning Management Systems
Depending on the job you are doing, there will be learning management systems created specifically to train people in that field. All the employee needs is a computer with an Internet connection and you are good to go. Many of these programs come with customizable sections in which you can create workable scenarios that mimic similar real-life situations that your business is familiar with. Being able to show new hires exactly the type of problems and workflow they will be dealing with is invaluable when it comes to getting a rookie up to speed as quickly as possible.
Creating your own training course in this way can minimize the problems that arise when the new hire is first released into the public sphere and can help build confidence in those who may feel nervous about starting work for a company when they don’t have a standing supervisor. on their shoulder and guiding them from the start.
Most likely, you are already using a collaboration tool, when it comes to working matters. Whether it’s Slack, Microsoft Teams, Trello, Asana, or a different platform, many of us have work lives that revolve around using such apps. While these are great platforms for managing workflows, they are also wonderful tools for new workers joining a company and can act as a sort of gathering place where employees can use certain pre-designated channels specifically for help, in case they need it. Supervisors can monitor these channels, answer inquiries, participate in video calls, share help files, and much more.
While this can be thought of as having any communication channel open with a supervisor, it differs in the fact that it creates a searchable and easy-to-share space where information can be found quickly and queries can be raised by a person who can help another. It can literally become the digital sounding board for workplace problems, something new members of a team can find enormously beneficial.
Call recording software
For outside companies dealing with the public, call recording is not only useful for training and monitoring but may also be required for legal reasons. Regardless of this, they can also become wonderful tools for a supervisor to see where an employee may be failing in their daily interactions with clients and help build a catalog of situations and examples from which entire teams can take something useful.
A call recording software review is the best place to start when looking for this type of application, as it relies heavily on your own technology makeup as to which ones will work best for you. Whether your calls are routed through a VOIP solution or standard networks, there are solutions that are perfect for your use case. From on-demand recordings to automated recordings, to those that store recordings in the cloud versus those that send the data to a personal server, one of these companies will likely meet your needs and when they do, you will stay in a stronger position, being able to show new workers what should and should not be done in your company’s strategy.
Training new staff members is never the easiest job in the world, but with so many applications and services now available at your beck and call, remote monitoring and mentoring have never been less traumatic.